Student Help
Find help with your CE courses, certificates, webinars, and billing.
Log in to your CE courses | Contact student support
Where do I log in to my CE courses?
Go to courses.lightsidedentistry.com and use the email address you entered at checkout. If you have not set a password or cannot remember it, select Forgot password. If you still cannot access your course, email admin@lightsidedentistry.com.
I did not receive my access email. What should I do?
Check the inbox for the email address used at checkout, including spam and promotions. Then try the course login and Forgot password. If no email arrives, contact admin@lightsidedentistry.com with your course name, purchase email, and purchase date so the team can check your account.
My email is not recognized or a course is missing. Do I need to buy it again?
Contact admin@lightsidedentistry.com before purchasing again. Include the course name and the email address used at checkout. A typo or a different purchase email may explain why you cannot see the course. The team can check your enrollment.
How do I get my CE certificate?
Follow the CE instructions for the specific course you completed. For courses using CE Zoom, sign in to or create your CE Zoom account and complete the required quiz or verification steps. Contact admin@lightsidedentistry.com if you cannot find the correct instructions, or help@cezoom.com for CE Zoom technical help.
The CE link says registration is closed or returns an error. What now?
Email admin@lightsidedentistry.com with the course name, the link you tried, and the error message. The team can check whether the link or CE listing needs updating. Do not purchase the course again just to fix a certificate issue.
I need a certificate from an in-person event. Who should I contact?
Check the event confirmation for the CE provider or organizerā€™s certificate instructions. If you cannot find them, email admin@lightsidedentistry.com with the event name, date, and location so the team can direct you to the appropriate contact.
I cannot find the webinar replay or meeting passcode. What should I do?
Use the link and access details in your registration email. If they are missing or the replay does not open, contact admin@lightsidedentistry.com with the webinar title and the email address you registered with. The team can check the access details and whether the replay is still available.
Can I get a receipt or an invoice in my companyā€™s name?
Yes. Email admin@lightsidedentistry.com with your course name, purchase date, and purchase email. If you need a company receipt, include the billing name and any company billing details required for the document. The team will confirm what it can provide.
I see a charge I do not recognize or bought something by mistake. What should I do?
Email admin@lightsidedentistry.com with the course name, purchase date, amount, and purchase email. The team can review the order, identify any separate purchase or installment, and explain the next steps.
How do I check my remaining payments or update a failed payment?
Contact admin@lightsidedentistry.com with your course name and purchase email. The team can confirm your payment schedule and provide the appropriate secure next step for updating payment information.
I received a completion email but have not finished. Is my access ending?
Light Side Academy is self-paced with lifetime access to the recorded program. If an email does not match your progress, contact admin@lightsidedentistry.com so the team can check it. Your CE requirements and any separate bonus deadlines should be checked individually.
