“Mrs. Jones, based on your X-rays and clinical exam, we recommend doing (insert treatment). This treatment has a pretty high success rate, however, there is a small percentage that (insert complications such as cracking, failing, coming off, sensitivity, root canals, bone loss, etc) even if you and I both do everything correctly. There are some factors that we cannot control. If that happens, we will have to redo the treatment at (insert cost or cost percentage. For example, you may choose to redo a crown for 80% of your normal fee the second time). I know that can feel frustrating or disappointing but this is a reality of dental treatment and I like to be honest with my patients. What questions can I answer for you?”

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